Chat without Fikar in Quikr NXT!

Of all the gadget & technology, mobile is the well versed & well utilized device after computers. In India, it has been in huge demand, indicating that even a person who doesn't have a residence to live would have a mobile fixed to his chests. Decades ago, when mobile were introduced, a new feature came along with it, i.e. messaging service, what we call SMS. Over the time, thanks to new technology & internet, the message has upgraded to what we now call as  "chatting" or "messenger" services. With internet being available all over the place, it has gained confidence & popularity.

Recently even Quikr, the popular online portal network, introduced itself by means of this chat functionality into the market. They call it as 'Quikr NXT'. As explained, it uses the chat mechanism to gain trust, popularity & easiness to their customer.

Source : Refer below

If you are/were a customer to Quikr ( be it a buyer/seller), you would question me, "why a chat network is better than a phone call?"

In any online portal, the customer relationship is the top most priority. In Quikr, it is both the seller & the buyer engagement which matters the most. If in any case this is hampered, trust disappears, not only within seller & buyer but with Quikr too.

 A common problem what both buyer & seller phase is 'Conveying the details of the product they sell or buy'. The buyer would love to hear more about the product before he gets the confidence & Seller would love to get more satisfaction that his product is going to the right owner. 

Through chat this can be accomplished better compared to the phone call system. I would love to explain in 3 simple reasons being,

1. Seller Dilemma- A seller would love to see more response as and when his product goes online. He will also expect immediate response. Due to which, there will be more number of calls & sms, within his normal activity. Most of the calls he received might not be useful. Few a time I have heard people getting frustrated due to this. This is avoided using the chat system, as they avoid disclosure of phone number even when we are connected with the buyer. It can also help the seller, find a genuine buyer. If he has missed any details, he can immediately update it as and when a buyer highlights it. And as we reply when online, the issue of being  in phone call 'always' is avoided.
2. Buyer Satisfaction- A buyer gets satisfied only when they get sufficient details of the product especially when shopping  online. Details provided in portal never satisfies. This can be an achieved through chat as it avoids making 100's of call just for one product.  For example, if a buyer is not satisfied with photo, through chat, he can demand and get it instantly. Chat can also sustain buyer confusion more quickly compare to phone calls as he is aware that the communication to the seller has reached & he has a proof for future complains if any. 
3. Increase in Seller & Buyer -This Chat system can bring in many more customers, as there is privacy even when we are public. This in-turn,  increases the chance of getting the products sell/buy ASAP. Hence, for a seller it can add an advantage were his product is visible for many buyers and for buyer, he  would gain instant trust. Also Quikr NXT is available in mobile & desktop, hence is a portable mechanism where Quikr customer can communicate instantly when he is online. This adds up in increasing the customer.

Hope this new feature, Quikr NXT offers more trust, popularity & easiness compared to the call system and delivers "No Fikar, as we can Chat Quikr"

Source : Refer below

This Blog is written as a part of a Happy Hours campaign held by Indiblogger & Quikr on topic "3 reasons why you would prefer chat over a phone call in quikr.com "

For more details refer  http://www.quikr.com/

**All image source is from the contest page i.e Quikr